Privacy Policy

Last updated: Dec. 28, 2025

This privacy policy sets out how Export IO, LLC uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CONTACT DETAILS
11. COMPLAINTS
12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
13. THIRD PARTY LINKS

1. IMPORTANT INFORMATION AND WHO WE ARE

Privacy policy

This privacy policy gives you information about how Export IO, LLC collects and uses your personal data through your use of this website, including any data you may provide when you purchase a service from us.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Export IO, LLC is the controller and responsible for your personal data (referred to as "Export IO, LLC", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the contact details section (paragraph 10).

2. THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our services;
  • subscribe to our service or publications;
  • request marketing to be sent to you; or
  • give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Technical Data is collected from analytics providers such as Google and Meta and scheduling providers such as Cal.com.
  • Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.
  • Identity and Contact Data is collected from publicly available sources such as Google Maps, LinkedIn, and Facebook.

4. HOW WE USE YOUR PERSONAL DATA

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests (e.g., to prevent fraud, provide secure customer experience).
• Legal obligation: Where it is necessary for compliance with a legal obligation that we are subject to.
• Consent: Where we have obtained your active agreement for a specified purpose (e.g., email newsletter).

Purposes for which we will use your personal data

Direct marketing

You will receive marketing communications from us if you have requested information or purchased services and have not opted out.

Opting out of marketing

You can ask us to stop sending marketing communications at any time via opt-out links or by contacting us. Service-related communications (like administrative updates) will still be sent.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with:

• External Third Parties:
  • Meta and Google (advertisement tracking)
  • DocuSign (signing Terms and Conditions)
  • Stripe (processing and storing payment details)
  • Sub-contractors assisting in service provision.
• Third parties in the event of a business sale, transfer, or merger.

6. INTERNATIONAL TRANSFERS

We may transfer your personal data outside the US to service providers. We ensure a similar degree of protection by only transferring to countries deemed adequate by the US or by implementing specific safeguards.

7. DATA SECURITY

We have implemented security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal data. Access is limited to those with a business need. Procedures are in place to handle suspected breaches.

8. DATA RETENTION

We retain personal data only as long as reasonably necessary to fulfill the purposes collected, including legal, regulatory, tax, or accounting requirements. By law, client information (Contact, Identity, Financial, and Transaction Data) must be kept for six years after they cease being clients for tax purposes.

9. YOUR LEGAL RIGHTS

You have the following rights:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure in certain circumstances (subject to legal reasons).
• Object to processing based on legitimate interests or for direct marketing.
• Request restriction of processing.
• Request transfer of data to you or a third party.
• Withdraw consent at any time.

No fee is usually required, though we may charge a reasonable fee for unfounded or excessive requests. We try to respond to all legitimate requests within one month.

10. CONTACT DETAILS

Email address: support@export.io

11. COMPLAINTS

Please contact us in the first instance to allow us to deal with your concerns.

12. CHANGES TO THE PRIVACY POLICY

Please keep us informed if your personal data changes.

13. THIRD PARTY LINKS

This website may include links to third-party websites. We do not control these and encourage you to read their privacy statements.